Customer relationship management (CRM)

Posted on by blogger

This article is about the benefits afforded by Social CRM systems, over traditional methods of communications and networking. It begins with an introduction to CRM itself, and then goes onto analyze the transformation to Social CRM. The many advantages of using Social CRM systems are then discussed, and a mention is also made of the projected used of these in the years ahead!

CRM is basically a contact list with information about the people you know how you know them, and how you have interacted with them. This list of contacts is categorized as friends, relatives, leads, prospects, or anything that helps you explain who that person is. In short, one can say that CRM is a relationship management tool, -a data of people you know’. CRM has been in use for over 20 years by both small and large companies to keep track of their customers. -CRM systems are designed to create a process around the interaction that your company has with its customers in hopes of more efficiently closing a sale or resolving some sort of an issue. Examples of popular CRM systems include Sales force, Zoho, Sugar CRM, and many others.’ (http://www.jmorganmarketing.com/what-is-social-crm-an-introduction/)

The difference between CRM and Social CRM is just the word -social’. With Social CRM, one deals with conversations and relationships with the social customer. These conversations are held both ways (from company to customer and vice versa). -CRM is a philosophy & a business strategy, supported by a technology platform, business rules, workflow, processes & social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted & transparent business environment. It’s the company’s response to the customer’s ownership of the conversation.- (Paul Greenberg, a leader in Social CRM)

The Author Katty dodge is a freelance writer in local newspaper and magzines covering topics like web promotion and social media

Maintenance Management Schools – Degree Courses

Posted on by blogger

The maintenance management industry is a large field that offers a variety of learning programs and concentrations. Students can find a significant portion of maintenance management programs at vocational schools across the country. Maintenance management schools offer a variety of degree courses to help students obtain the proper skills for entrance into the workforce.

Programs vary in educational coursework but all students learn to maintain the area of their focus. Study can lead to careers in areas that include:
*Parks and Recreation
*Aviation
*Industrial Facilities
*Schools
Vocational schools offer specific training in these areas at multiple educational levels. Certificate and associates degree programs are the options available to students inside a vocational school. Further study is available in many areas at the bachelors and masters degree levels when working through a traditional college program. Categories that are covered inside the majority of maintenance management programs are inspection practices, mechanical systems, maintenance procedures, and more.

For example, inside the study of parks and recreation students learn the management needed to work with the recreational services available within parks. The career field as a whole is comprised of professionals dedicated to maintaining parks. Students working to fulfill the demands of a maintenance management program study the management of a park, its personnel, and its recreation available. Coursework trains students to constantly maintain every aspect of the field. An introductory course may focus on the operating objectives of a park and the site amenities. Education uses this information to springboard out into advanced courses where students study specific implementation processes and labor needed.

A big area of maintenance management can be found in aviation. Curriculums in programs like this teach students to develop a maintenance management protocol for all aircrafts. The basic areas of business and production are covered to train students to understand the logistics that build the field of avionics. A general course in aviation maintenance technology introduces students to basic hangar safety procedures, environmental concerns, and physics. Foundations of management and airframe aviation maintenance are some other educational topics that students can expect to take.

Inside an industrial facility students learn the same basic information in the field but concentrated courses go into industry concerns. One prominent course may include subjects on organization and systems. Within the profession the function of an organization centers on the ability for everyone to use the same communication systems. A course like this has students learning how to develop metrics to monitor the maintenance of performance. Topics included inside other industrial related courses may include work order processing, lean maintenance, bottleneck analysis, and energy management training.

Learning how to work with others and manage a particular part of the industry is available to students within numerous vocational schools for maintenance management. Students can find the program that matches their goals by comparing similar programs and seeing which one will prepare them for their desired career. Start the learning process and explore the distinctive programs that the maintenance management field has to offer.

DISCLAIMER: Above is a GENERIC OUTLINE and may or may not depict precise methods, courses and/or focuses related to ANY ONE specific school(s) that may or may not be advertised on our site.

Notice to Publishers: You may use this article on Ezine or on your Website; however, ALL links must remain intact and active. Failure to retain links is expressly prohibited and violators will be prosecuted extensively by law.

Gurgaon Needs Better Local Transport and Waterlogging Management for a Better City Life

Posted on by blogger

Strategically located by sharing borders with Delhi, the national capital of the country, Rajasthan and UP on different locations, the millennium city has it all what people hail in it for. From skyscraper buildings housing large and reputable MNCs, corporate offices, shopping complexes and more to local markets, high-end golf course clubs, and more, Gurgaon seems to be serving the needs of local as well as inter-state and people from across the world for miscellaneous purposes including employment, business, politics, economy, entertainment, leisure, accommodation, food, luxury, modern infrastructure and more.

Despite that the city offers everything right on a single platter for all types of people, there are some severe issues which it is grappling with. Local transport problem and waterlogging are two of the burgeoning issues that every local and traveller will have to inevitably face while roaming routinely or occasionally in and around the city.

Local transport problem has been disrupting the routine city life for years due to the lack of number and frequency of public transport means including buses, taxis and autos etc. The arrangements from the state and city authorities have proved futile to handle the problem in the absence of proper coordination and concrete action plan, increasing population, traffic congestion and shortage of vehicles among other things.

Barring city buses (which are not available in abundance), the cost of travelling in private auto rickshaws and taxis is high enough to burn a hole in people’s pockets. Though shared autos are cheaper than private ones but their out-of-sync connectivity is more like no connectivity at all for most of the places. There are no direct shared autos from a place to another. People will have to run from pillar to post to catch an auto and travel to and from their offices and homes. Since rickshaws cannot travel long distances in the city, people have to rely on shared and private autos, buses and taxis.

Buses are again not a feasible option as they are not well connected to all the city routes due to the complex transport map. There is not even a single bus that well connects to different routes to serve the transport needs of people. Besides affecting the locals and travellers, the problem has resulted in increased migrations of companies and even people to the bordering cities. The question of tourism does not even arise due to the local transport problem in the city.

This is not just earning the city defame but is also causing the revenues to go down which could have otherwise been utilized for the welfare of the natives, improvements in infrastructure and utilities, betterment of roads and more.

Let alone the transport, waterlogging problem in Gurgaon is another equally burgeoning issue here. Barring heavy downpours even a short and mild spell of rain can turn the millennium city into a seasonal lake through which people have to wade to reach to and from their places. It ain’t easy to do so either as waterlogging turns the entire city into a circus of lights with jampacked vehicles, not moving, or moving from bumper to bumper at a pace that even a snail can beat it.

Traffic congestion is inevitable in the waterlogged city and other related problems are bound to occur because of it. The -Smart City- has till date found no cure and action plan to deal with such grave issues. In the wake of making the city smart and ultra-modern, Gurgaon Renewal Mission, a movement supported by the HUDA administration, civil bodies, corporate, city developers, police commissioner, and more, was launched in 2011.

The movement is aimed at improving the quality of life in the city by overcoming the shortage of power, water, transport means, safety measures, and proper governance; managing waste and introducing more green initiatives, improving gender equality, enhancing safety for public properties, and minimizing environmental loss among other things. Despite that the movement is executing its action plans in full swing, Waterlogging Problem in Gurgaon and local transport problem should be dealt with on the priority basis to help city get rid of unnecessary traffic problems and prevent criminal activities, especially against women from flourishing in the absence of proper transport means.

The author has written on various topics related to social causes like Local Transportation Problem in this article author raises the issue related to traffic congestion in Gurgaon. For more information Visit: – www.gurgaonrenewalmission.in.

A Guidebook On Records Management On Construction Projects

Posted on by blogger

Several companies at the moment are applying ISO requirements to enhance the quality of their procedures. Each ISO standard includes a portion on document or records management, which, if not utilized when implementing the ISO process, would make the accreditation unacceptable.

Appropriate chapters of Australian requirements to construction projects are:

Clause 4.2.4 of AS/NZS ISO 9001:2008 Quality management systems requirements;
Clause 4.5.3 of AS/NZS 4801:2001 Occupational health and safety management systems; and
Clause 4.5.3 of AS/NZS 14001:2004 Environmental management systems requirements

In addition complying to Work Health and Safety (WHS) and ecological legislations necessitates the need to maintain suitable records so the corporation could defend against litigations.

So what exactly is record management and exactly how can it be put to use in compliance with ISO standards?

AS 4390 Part 1 describes record management (RM) as the discipline and organizational purpose of controlling records in order to satisfy operational company needs, responsibility specifications and community requirements.

An archive is recorded information, in all forms, consisting of info in computer systems, made or acquired and maintained by a company or person in the contract or the conduct of matters and saved as evidence of such action. It is recommended to control your papers and digital info simultaneously, not as separated entities. It’s still information no matter how is kept.

Inadequate documents and record-keeping can add up to, or maybe be critical in, responsibility problems, lost litigations cases on account of unavailability of data and lack of certification to Australian principles.

Regarding building undertakings a records management program is the whole process of determining, collecting, indexing, filing, storing and disposing of records. Records must present evidence of complying to specifications and efficient operation of management methods. Precise and well-kept records prove that an organisation is successfully handling the management systems.

On construction undertakings Project Managers are accountable for:

organising and looking after a record program for the project to comprise all records which may be utilized to provide goal evidence of conforming work and the efficiency of the management system
making sure documents are filed in locations that lower degeneration or damage and prevent loss
making certain documents are readable
making sure records are easily retrievable
making files available to the clients representative when expected.

Deciding what data to retain

Your management systems would detail what data are required to comply with the requirements, legislations and commitment paperwork; on the other hand perform the subsequent to determine what documents you have to keep:

Assess whatever requirements, which apply to your company and check out the record management aspect to determine how you have to comply;

Evaluate any WHS and environmental legislation, which connect with your organization and look at the records management component; and

Analyze your actual plan demands in regards to record-keeping specifications

Record storage intervals

Record maintenance durations for a variety of records depend on contract prerequisites and legal necessities.

The following pinpoints record maintenance periods of most of OHS records essential to legal prerequisites:

risk evaluations, if a written examination is needed:
– work in limited locations (5 years)
– Getting exposed to deadly components (5 years
potential issues needing atmospheric tracking or health surveillance (30 years).
restricted location entrance permit (for one month after entry)
announcements to WorkCover of the intention to use work connected with:
– lead risk work (30 years)
– prohibited or notifiable cancer causing materials (30 years)
staff exposed to forbidden or notifiable carcinogens (30 years)
outcome of atmospheric monitoring and health surveillance (30 years)
medical removing of staff members from lead risk function (5 years from the date of last entry)
notices of damages or ailments to WorkCover (5 years; 30 years when incidents involve deadly compounds)

Things to consider when choosing if distinct OHS documents and data ought to be kept (where there is no legal requirement to accomplish this) include:

the meaning of the related danger or situation
the complexity of the methods expected to manage pitfalls
precise project or plan requirements.

Carrying out records management in virtually any business, no mater how big or tiny, will enhance your quality management system. Your documents are the most essential section of your company and without these records you might disappear. Managing records will enhance not simply quality but will give you peace of mind knowing that you can protect on any litigation on relation to WHS and environmental legislation breaches.

Stress Management And The Wonders Of Vitamin C

Posted on by blogger

The purpose of this article is to understand what happens during frequent stress over long time periods and how it can be dealt with.

Instead of vitamin C going into the usual metabolic pathways required for smooth bodily functioning, during stress, the body takes away some of this vitamin in order to cope. So, frequent long-term stress leading to vitamin C deficient supplies to the body’s normal metabolic pathways can eventually result in a range of illnesses.

This long-term stress leading to vitamin C deficiency and illness could be due to physical and mental factors:

Experiencing situations of coldness stress whereby the body is frequently at low temperature due to cold weather or inadequate heating… The body’s internal thermostatic mechanisms (homeostasis) needed to bring the body up to normal temperature requires vitamin C. Thus, a failure to supply the body’s normal metabolic pathways with adequate vitamin C can lead to poor immune system building resulting in colds and flu.

Another physically stressful situation is backbone hernia caused by frequent lifting of heavy weights. Back stress pains brought on by constant heavy lifting is caused by the jelly-like spongy matter between disc vertebrae to wear right down. This is exacerbated by a lack of vitamin C required for the making of this material as a replacement is needed.

Mentally stressful situations involve switching on the sympathetic nervous system (a division of the parasympathetic involuntary nervous system) in order to cope. The sympathetic nervous system switches on to deal with situations that require action, hence the term ‘fight or flight’ response. The body engages: a faster heart rate, increased blood circulation to supply vital organs quicker, elevated blood pressure and breathing rates… etc. just like the requirements needed for an animal under the pursuit of its predator… but the individual in this situation is not moving anywhere; This stress, brought on my psychological interpretation, once again requires vitamin C: Long-term deficiency of vitamin C can then lead to strokes and heart disease.

So, whether it’s for treating colds and flu, or backbone, or mental stress, or a whole range of other related illnesses the answer lies in increasing levels of vitamin C as an essential remedy. Don’t be deceived, some poorly set up experiments have been conducted to show that the vitamin C solution doesn’t work. That’s because the levels of vitamin C have not been high enough. As Nobel prise winning scientist Linus Pauling said “Physicians, when treating patients with vitamins don’t always remember how important dosage is for effective cure…”

For suggested dosages I suggest that you look up the excellent websites out there dedicated to the wonders of vitamin C and its role in the prevention of stress,

If you found this article useful, informative or helpful then you might like to go to the website from where it came www.NewParadigm.ws for similar and other wide-ranging information, including natural health, spirituality, alternative news and music videos… by me , Paul A Philips.

Like I said my website is http://www.NewParadigm.ws

Copyright © 2026 Management POC . All rights reserved. |